Senior Consultant/ Sr Business Analyst – Contact center| Mindtree Limited

Full Time @Streamline Consultancy in Digital Marketing , in IT , in Sales/Business Development Email Job
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Job Detail

  • Experience 2 Years
  • Gender Any
  • Qualifications Graduate
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Job Description

Designation: Sr Business Analyst/ Sr Consultant/Manager

Location: All Mindtree Locations

Job Description:

  • Experience in customer contact center automation and having knowledge in products like NICE in Contact Genesys.
  • Experience in varied digital marketing engagements like consulting implementations operations etc with part of at least 2 to 3 able digital marketing enablement engagements.
  • Expertise in content and commerce space with functional knowledge of leading CMS,Ecommerce product suites.
  • Up to date on latest trends in digital marketing and well aware of areas like CRM,SEO,Social media marketing,email marketing etc.
  • Experience in working with digital creative agencies and ability to work across globally distributed virtual teams.
  • Played customer facing roles and sound experience in handling customer independently.
  • Strong customer focus expertise in understanding customer needs stated and unstated and provide possible alternatives.
  • Experience in managing and contributing to pre sales activities like proposal creation and presentation etc.
  • Support Team building and drive organiz ation s digital initiatives .
  • Skills:”Contact center Modernization” OR “AI in contact center” OR “Automation in Contact center” +”Nice in Contact” OR “Genesys” + Marketing OR Commerce
  • Job Requirements: Nice, PowerPoint, Customer Centricity, Information Architecture, Presentation, Work with Diverse teams, User flows user journey

Job Type
Full Time Location
BANGALORE Mandatory Skills

  • Nice
  • Genesys

Job Details

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